Refund policy
REFUND POLICY
At SORRΓVE, every piece is handcrafted by hand and made with intentional care. All sales are final on undamaged items. We are committed to resolving any issues with damaged or defective pieces within 7 days of delivery.
We do not accept returns or exchanges on candles that have been burned, used, or removed from their original packaging.
Please inspect your order immediately upon reception and contact us within 7 days if the item is defective, damaged, or incorrect. Please include clear photos as proof so we can resolve the issue promptly. If a refund or store credit is approved, please allow up to 10 business days for it to be processed. If more than 15 business days have passed since approval please contact us at atelier@sorreve.com.Β We will offer a replacement or store credit at our discretion.
Custom orders are non-refundable under all circumstances as they are made specifically for you.
We are not responsible for damage caused by improper use, storage, or burning of candles.
For any questions regarding your order please contact us at atelier@sorreve.com within 7 days of receiving your package.
Return Address: 11 Navarre St Richmond Hill, ON L4B 4H3 Canada






